Before you start

Residence card with address printed
A Japanese bank account or credit card, for most postpaid plans
An unlocked or eSIM-capable handset
A Japanese address, for fibre

Step-by-step

1
Use a travel eSIM for the first days
A data-only eSIM bought before arrival covers you until the residence card and bank account are sorted, which can take a fortnight. It removes the pressure to sign something unsuitable in your first week.
Mobile appWho: YouDay 1
2
Go straight to an MVNO or a carrier sub-brand
IIJmio, mineo, and the carriers' own low-cost brands run on the same networks as the majors at a fraction of the price, with no long commitment. The flagship plans are worth it only if you need specific bundled services.
OnlineWho: You
3
Expect a Japanese payment method to be required
Most postpaid plans require a Japanese bank account for direct debit or a Japanese-issued credit card. A foreign card is frequently rejected. This is the practical reason the bank account comes before the phone contract.
OnlineWho: You
4
Check whether the handset supports Japanese bands
Japanese carrier handsets have historically been locked, and some foreign models have noticeably worse coverage here than a locally sold equivalent. Confirm band support before relying on a phone you brought with you.
OnlineWho: You
5
Order home fibre early and ask what reaches the room
Japanese fibre is fast and inexpensive, but installation in an apartment building depends on what is already wired in. Some buildings run fibre only to the basement and older wiring to each flat. Ask the landlord or agent before signing a lease if your work depends on it.
OnlineWho: You
6
Keep your number when you switch
Japan operates mobile number portability and has simplified it considerably — you can now switch between many operators without obtaining a transfer code first. Never cancel the old contract before completing the switch.
OnlineWho: You

Documents you’ll need

Residence card with address
Japanese bank account or credit card
Passport, occasionally requested
Proof of address, for fibre installation

Things most newcomers don’t know

The bank account gates the phone, not the other way round.

Most Japanese postpaid plans require a Japanese bank account or a Japanese-issued credit card, and foreign cards are commonly rejected outright. Since the bank account requires ward registration, and ward registration requires an address, the whole chain runs address → ward office → bank → phone. Trying to do it in any other order is where first-fortnight frustration in Japan comes from.

Source: community-reported

MVNOs run on the same towers for a fraction of the price.

Government pressure on the three major carriers produced both low-cost sub-brands and a healthy MVNO market, all using the majors' own networks. Coverage and speed are essentially the same outside peak congestion. Anyone paying a flagship carrier price without needing the bundled extras is paying several times more than necessary for identical service.

Source: Ministry of Internal Affairs and Communications

If you commute and work on the train, check data before checking price.

The Yokohama-to-Tokyo lines are among the busiest passenger corridors on earth, and MVNO throughput degrades noticeably at peak because MVNOs lease a fixed slice of the carrier's capacity. For most people this is irrelevant; for anyone who genuinely works during a forty-minute standing commute twice a day, it is the one situation where paying a carrier sub-brand rather than a budget MVNO earns its money.

Source: community-reported

An apartment's 'fibre' can be shared copper from the basement.

A building advertised as fibre-connected may run fibre only to the building and older wiring to each flat, capping your actual speed well below what the plan promises. This is common in Yokohama's older stock. Ask specifically whether the connection is fibre to the room, and if your income depends on it, treat it as a lease-signing question.

Source: community-reported

Common mistakes to avoid

Trying to get a phone contract before ward registration and a bank account.
Signing a flagship carrier plan when an MVNO on the same network costs a fraction.
Choosing the cheapest MVNO when you actually work on a peak-hour commute.
Assuming a building's advertised fibre reaches your actual flat.
Cancelling an old contract before completing the number transfer.

Some of this may be out of date. Spotted something inaccurate? Help us keep it right for the next newcomer.